Job Title: Customer Service Advisor
Salary: £26,200 rising to £30,300 following successful completion of a training programme
Location: Portsmouth
Hours: You will work a variety of shifts Monday - Sunday between 8am and 8pm, always having two days off a week.
Are you an experienced Customer Service Professional who is passionate about providing an excellent service? If so, we may just have the perfect role for you…
Customer Service Role Overview:
Working for a fantastic global organisation, you will join a team of passionate Customer Service Case Managers to provide a seamless customer experience. In this role, no two days will be the same and you will be tasked with managing a variety of cases at any one time.
What the Customer Service role will involve:
- Overseeing and handling medical emergency assistance claims as the primary responsibility
- Supervising a caseload of medical emergency assistance claims
- Prioritising tasks based on urgency and deadlines
- Handling challenging situations with professionalism and compassion
- Contributing to the overall performance of the customer service technical team
Our ideal candidate:
- Excellent interpersonal skills and be able to remain professional whilst also being compassionate and understanding
- The ability to remain calm under pressure and be resilient
- Self-motivated and well organised as you will need to handle multiple cases at once
- Strong written communication and attention to detail
Company benefits:
- 28 days holiday, rising to 38 with length of service
- Hybrid working options after probation, 2 days a week in the office & 3 days at home
- Employee assistance programme
- Cycle to work scheme
- Gym discounts
- Healthcare plan
- Free parking
- Discount on travel and medical insurance products
Following a successful two-stage screening process, you will be asked to attend an immersive experience for half a day. This is currently scheduled for the following date:
If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.